Legal
Policies & agreements
The legal documents that govern Batchrouter — written to be readable, not impressive.
Updated Mar 2026
Terms of Service
The contract between you and Batchrouter.
ReadUpdated Mar 2026
Privacy Policy
What we collect, how we use it, and your rights.
ReadUpdated Jan 2026
Refunds
When credits are released and how to request a refund.
ReadUpdated Always on
Support
Email, docs, status, and shared Slack for paid plans.
ReadCompany facts
Entity
Batchrouter, Inc. — Delaware, USA
Data residency
US-East · EU-West (Frankfurt)
Governing law
State of Delaware, USA
Recent policy changes
- Mar 12, 2026Terms of ServiceUpdated
Clarified locked-quote billing and SLA credit mechanics.
- Mar 04, 2026Privacy PolicyUpdated
Added sub-processor list and EU-West data residency option.
- Jan 18, 2026Refunds PolicyUpdated
Extended unused top-up window from 60 to 90 days.
- Nov 02, 2025DPA templatePublished
SCCs 2021/914 module 2 incorporated by default.
Sub-processors
Vetted vendors that may process customer data on our behalf.
- AWS (us-east-1, eu-central-1)Hosting & object storage
- CloudflareCDN, DDoS, TLS termination
- StripeBilling & credit top-ups
- PostmarkTransactional email
- SentryError monitoring (no payloads)
- DatadogAggregated telemetry & logs
Our commitments
- Customer batch payloads are encrypted at rest with per-tenant keys.
- Sub-processor changes are announced 30 days before they take effect.
- DPAs and security questionnaires are returned within 5 business days.
Need a custom agreement or DPA?
We provide MSAs, signed DPAs, and security questionnaires on Scale and Enterprise plans.