Help
Real humans, predictable responses
Four ways to reach the Batchrouter team. Response targets are written into our SLA — not aspirational.
All plans
Email support
1 business day response. Priority customers within 4 hours.
support@batchrouter.comScale & Enterprise
Shared Slack
A direct channel with the on-call engineer. Same business hours coverage.
Request accessResponse time SLA
| Plan | First response | P1 response | Uptime target |
|---|---|---|---|
| Starter | 1 business day | — | 99.5% |
| Growth | 4 business hours | 1 hour | 99.9% |
| Scale | 1 hour | 15 minutes | 99.95% |
Frequently asked
What counts as a P1 incident?
Total batch submission failure, webhook outage, or dispatch stuck longer than your selected SLA window.
Do you offer phone or on-call paging?
Scale and Enterprise plans include a dedicated paging contact for P1 incidents.
Where is data residency handled?
EU and US regions are available. Pin a region at account creation; routing respects it.
Still stuck?
Email support@batchrouter.com with your batch id and we'll trace it.