Billing
Refunds & credit releases
Quotes are locked, but the platform is designed to never overcharge.
Always
Auto-release
≤ 5d
SLA refund
90d
Top-up window
When you get money back
5 scenarios
Failed batches
AutomaticReserved credits are released automatically when a batch terminates without producing usable output.
Partial failures
AutomaticWe only charge for items that produced a valid result. Failed items are released back to your credit balance.
SLA misses
5 business daysBatches that miss their accepted SLA receive a 100% service-fee refund, processed within 5 business days.
Unused top-ups
90-day windowCredits purchased but not used are refundable to the original payment method within 90 days.
Disputed charges
3 business daysEmail billing@batchrouter.com with the batch ID. Most disputes are resolved within 3 business days.
Our pricing promises
- You only pay for items that produced valid output.
- Reserved credits never linger after a batch terminates.
- Service-fee refunds are issued without a support ticket.
Need a manual refund?
Email billing@batchrouter.com with the batch ID — most cases close within 3 business days.